Make a formal complaint without a lawyer

We understand how frustrating and painful it can be when the systems meant to protect us fall short. If you've felt let down by the UK police or criminal justice system, we're here to help you find a way to be heard.

Our letter writing tool is designed to guide you through the process of creating a formal complaint. Whether you want to highlight missteps, express concerns, or challenge a decision to drop your case, this tool helps you take back some control—on your terms, at your pace.

Things to know before you get started:

  • •Anything you submit to the tool will remain completely confidential.
  • •Our tool uses AI to turn your submission into a clear and accurate letter.
  • •You'll need some information about your report so the police can find your case. This could be a crime reference number, but don't worry if you don't have this.

Here's how the tool works:

  1. Describe the incident/s you're complaining about in your own words.
  2. Answer the follow-up questions to provide more details.
  3. Review and edit the generated letter as needed.
  4. Explore your options and decide whether to proceed.